Last updated: 28/08/2025.
At NOUR, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our café, use our website, or interact with us online.
1. Information We Collect
We may collect the following information:
- Contact details – name, email address, phone number (e.g. when making a booking or enquiry).
- Reservation & event details – dates, party size, dietary requirements.
- Payment information – when you place deposits or pay for services (handled securely via our payment partners).
- Website usage data – such as cookies, IP addresses, and analytics to improve our website.
- WiFi usage – if you connect to our guest WiFi, basic connection data may be logged for security purposes.
2. How We Use Your Information
We use your data to:
- Process reservations, bookings, and event enquiries.
- Respond to customer enquiries and feedback.
- Improve our website, menu, and services.
- Send marketing emails (only if you have opted in).
- Meet our legal and regulatory obligations.
3. Sharing Your Information
We do not sell your personal data. We may share your data with trusted third parties who help us deliver our services (e.g. payment processors, booking platforms, email providers). All third parties are required to keep your data safe and use it only for agreed purposes.
4. Cookies & Website Tracking
Our website uses cookies to improve your browsing experience and gather analytics.
Cookies help us understand which pages are most useful and how visitors interact with our site.You can disable cookies in your browser settings, though some features may not function correctly.
5. Your Rights (GDPR)
Under UK data protection law, you have the right to:
- Access the personal data we hold about you.
- Request corrections to your information.
- Request deletion of your data (where legally possible).
- Opt out of marketing communications at any time.
- Withdraw consent to data processing.
To exercise these rights, please contact us using the details below.
6. Data Retention
We only keep your data for as long as necessary for the purposes outlined above or as required by law (e.g. for tax or accounting obligations).
7. Security
We take appropriate technical and organisational measures to keep your data safe and prevent unauthorised access, disclosure, or misuse.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and apply immediately.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: contact@nour.co.uk
Phone: 020 8637 2615
Address: 275 Hoe Street, Walthamstow, London - E17 9PT
